Refund policy
Return & Refund Policy (Risk-Optimized Version)
Last Updated: July 2, 2026
At Maviray, we value fair, transparent, and secure transactions for every customer.
1. Return Window
We accept return requests within 50 days from the date of delivery.
2. Return Eligibility
To be eligible:
- Items must be unused and in original packaging
- Items must be in a condition suitable for resale
- Proof of purchase is required
3. Return Process
To initiate a return, please contact:
📩 leddenleza640@outlook.com
After approval:
- Return instructions will be provided
- Items must be sent back using a trackable shipping method
4. Refund Process
Once the returned item is received and inspected:
- Refund approval will be confirmed via email
- Approved refunds are issued to the original payment method
- Processing time: 5–10 business days (depending on payment provider)
5. Damaged / Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Please contact us within 7 days of delivery
- We may offer a replacement, partial refund, or full refund depending on the case
6. Important Notes
- Shipping fees (if applicable) may be non-refundable unless the issue is caused by us
- Returned items must be received before refund approval